Help & FAQ
Find answers to common questions about Epower financing and e-mobility. Need more help? Contact us.
What do I need to qualify for financing?
You’ll need a valid ID, proof of income, and we may ask for guarantors. Most applications are reviewed within 3–5 business days.
How does the application process work?
Choose a product, fill out our online application with your details and income proof, and we’ll get back to you within a few days. Once approved, you can complete your purchase and start with payments that fit your budget.
What products can I finance?
We offer e-motorbikes for boda-boda, delivery, and personal use, with flexible daily or weekly payment options.
Is there a deposit required?
Deposit and terms depend on the product and your eligibility. We’ll explain the exact amount and schedule when you apply.
What if I miss a payment?
We recommend getting in touch as soon as you know you’ll have difficulty. We work with customers to find a solution where possible.
Still need help?
Our team is here for you. Send us a message and we’ll get back to you as soon as we can.
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